Netmask Quick Reference Chart

There are plenty of these netmask references out there, but I prefer my own: hence this Tech Tip. We've never seen anybody use a network larger than a /4 (256M hosts), so we've truncated the table at that point.

Netmask Quick Reference

# bits	# hosts	Usable hosts	netmask		Cisco mask
/4	268435456	268435454	240.0.0.0		15.255.255.255
/5	134217728	134217726	248.0.0.0		7.255.255.255
/6	67108864	67108862	252.0.0.0		3.255.255.255
/7	33554432	33554430	254.0.0.0		1.255.255.255
/8	16777216	16777214	255.0.0.0	class A network	0.255.255.255
/9	8388608	8388606	255.128.0.0		0.127.255.255
/10	4194304	4194302	255.192.0.0		0.63.255.255
/11	2097152	2097150	255.224.0.0		0.31.255.255
/12	1048576	1048574	255.240.0.0		0.15.255.255
/13	524288	524286	255.248.0.0		0.7.255.255
/14	262144	262142	255.252.0.0		0.3.255.255
/15	131072	131070	255.254.0.0		0.1.255.255
/16	65536	65534	255.255.0.0	class B network	0.0.255.255
/17	32768	32766	255.255.128.0		0.0.127.255
/18	16384	16382	255.255.192.0		0.0.63.255
/19	8192	8190	255.255.224.0		0.0.31.255
/20	4096	4094	255.255.240.0		0.0.15.255
/21	2048	2046	255.255.248.0		0.0.7.255
/22	1024	1022	255.255.252.0		0.0.3.255
/23	512	510	255.255.254.0		0.0.1.255
/24	256	254	255.255.255.0	class C network	0.0.0.255
/25	128	126	255.255.255.128		0.0.0.127
/26	64	62	255.255.255.192		0.0.0.63
/27	32	31	255.255.255.224		0.0.0.31
/28	16	14	255.255.255.240		0.0.0.15
/29	8	6	255.255.255.248		0.0.0.7
/30	4	2	255.255.255.252		0.0.0.3
/31		point to point links only
/32	1	1	255.255.255.255	single IP address	use host notation

What's a netmask?

All devices on a local network have a unique IP address, but each address is inherently divided into two parts, a shared network part, and a unique host part, and this information is used by the TCP/IP stack for routing. When sending traffic to a machine with a different network part, it must be sent through a router for final delivery.

The dividing line between the network and host parts is determined by the subnet mask, and it's often seen in 255.255.255.0 notation. It looks like an IP address, and it uses a "1" bit to select, or "mask" the network part.

In this case, the netmask of 255.255.255.248 represents 29 bits of network and 3 bits of host (totalling 32 bits, of course), and this give 8 possible IP addresses in this range. The first and last of the range are reserved addresses, giving 6 usable addresses that may be assigned to a device.

216.39.106.160	zero broadcast
216.39.106.161	available
216.39.106.162	available
216.39.106.163	available
216.39.106.164	available
216.39.106.165	available
216.39.106.166	available
216.39.106.167	ones broadcast

Troubleshooting Linux(R) Firewalls

While Linux firewalls are inexpensive and quite reliable, they lack the supportcomponent of their commerical counterparts. As a result, most users of Linuxfirewalls have to resort to mailing lists to solve their problems. Our authorshave scoured firewall mailing lists and have compiled a list of the most oftenencountered problems in Linux firewalling. This book takes a Chilton's manualdiagnostic approach to solving these problems.The book begins by presenting the two most common Linux firewallconfigurations and demonstrates how to implement these configurations in animperfect network environment, not in an ideal one. Then, the authors proceedto present a methodology for analyzing each problem at various network levels:cabling, hardware components, protocols, services, and applications. Theauthors include diagnostic scripts which the readers can use to analyze andsolve their particular Linux firewall problems. The reference distributions areRed Hat and SuSE (for international market)

http://rapidshare.com/files/105834053/0321227239.zip

Linux Firewalls: Attack Detection and Response with iptables

• AUTHOR: by Michael Rash
• Publisher: No Starch Press; 15 September, 2007
• ISBN: 1593271417
  

Book Description
System administrators need to stay ahead of new security vulnerabilities that leave their networks exposed every day. A firewall and an intrusion detection systems (IDS) are two important weapons in that fight, enabling you to proactively deny access and monitor network traffic for signs of an attack. Linux Firewalls discusses the technical details of the iptables firewall and the Netfilter framework that are built into the Linux kernel, and it explains how they provide strong filtering, Network Address Translation (NAT), state tracking, and application layer inspection capabilities that rival many commercial tools. You

http://rapidshare.com/files/79905036/Linux.Firewalls.Attack.Detection.and.Response._1593271417_.pdf.7z

Transcender Cisco CertificationTranscender Cisco Certification Exam Collection

NOTE: Please do not share this links on any other forums/websites or report them on rapidshare.... Things like these are hard to get and if they get reported and deleted ... I will not upload them again cause it takes a long time and secondly... many people will loose out on good content.

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Password is mentioned as part of folder name

Cisco CCNA Actual test

800 great Cisco CCNA 640-802 Exam Questions - Actual test - Latest Update

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20 English-learning ebooks

Dictionary Cambridge English Grammar - Check Your Vocabulary for IELTS.pdf
Advanced_English_C_A_E_Grammar_Practice.pdf
American Accent Training.pdf
Basic_English_Usage_[Oxford].pdf
Cambridge - English Vocabulary in Use - Elem.pdf
Cambridge - English Vocabulary in Use - Pre-int_Int.pdf
Cambridge - English Vocabulary in Use - Upp_Adv.pdf
English.Grammar_-_OUP_-_The_Oxford_Guide_To_English_Usage.PDF
Essential Grammar in Use Supplementary Exercises.pdf
Ins_and_Outs_of_Prepositions.chm
Jossey-Bass - English Brainstormers - Ready-to-Use Games and Activities that Make Language Skills Fun to Learn.pdf
L._Rozakis_--_English_Grammar_for_the_Utterly_Confused.pdf
Longman_English_Grammar_Practice_intermediate_Self_Study_Edition.pdf
New Grammar Practice pre-int with key.pdf
NTC's American Idioms Dictionary.pdf
phrasalverb.doc
Speak English Like An American.pdf
The A-Z of Correct English Common Errors in English.pdf
wEBSTER Essential vocabulary.pdf
Word Formation In English.pdf

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Learning with English Connection: (BBC) 9

3 levels: Beginner, Intermediate and Advanced. (Each level has 3 CD).
It is a software that teaches you English by listening and watching.
Each course is built in the following steps:
Rapid English
Grammar
How to say and speak (giving advice, order, opinion…).
Role Play (Practice)
Comprehension
The CD Number 9 is the famous software “ PRONUNCIATION POWER” I have found it in the same collection

CD 1 :

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CD 2 :

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CD 3 :

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CD 4 :

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CD 5 :

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CD 6 :

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CD 7 :

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CD 8 :

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CD 9 :

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Learning to learn English cambridge university

This exciting new package provides a systematic course that enables students to become more effective learners and take on greater responsibility for their own learning. The Learner's Book is divided into two stages. Stage 1 contains activities that focus on styles, needs, organization, and motivation. Stage 2 covers various skills that include: extending vocabulary, dealing with grammar, listening, speaking, reading, and writing. Learners and teachers can select the skills and strategies they need and plan their own route through the materials. The course can be used in conjunction with a regular language course or presented as separate learner training sessions.

http://rapidshare.com/files/25055487/learning_to_learn_english__audiobook_1_of_2__2_.mp3
http://rapidshare.com/files/25057968/learning_to_learn_english_2-2_cambridge.mp3

E-Books for English Language Learning

http://rapidshare.com/files/46225968/Business.Vocabulary.rar
http://rapidshare.com/files/46225772/Grammar_with_laughter.rar
http://rapidshare.com/files/46225407/1000_Quick_Writing_Ideas.rar
http://rapidshare.com/files/46225360/Jossey-Bass_-_English_Brainstormers.rar
http://rapidshare.com/files/46225105/Vocabulary_in_use_Advanced.rar
http://rapidshare.com/files/46224941/Webster.Essential.vocabulary_0764571656_.rar
http://rapidshare.com/files/46224896/Writing_Grammar__Usage__and_Style.rar
http://rapidshare.com/files/46224842/Vocabulary_Building.rar
http://rapidshare.com/files/46224504/Dictionary_Of_Financial_And_Business_Terms.rar
http://rapidshare.com/files/46224243/A_to_Z_Idioms.zip
http://rapidshare.com/files/46225564/Fun_with_Grammar.rar

Cisco Networkers 2009 Barcelona Sessions

Cisco Networkers 2009 Barcelona Sessions | 950 MB

Cisco Networkers 2009 takes place from Tuesday January 27 to Thursday January 29, 2009. In addition, on Monday January 26, we are offering Cisco Networkers delegates the option of attending Techtorials and 4-hour Labs at the same venue, at an extra cost.

http://rapidshare.com/files/206167744/Cisco_Networkers_2009_Barcelona_Session.part01.rar

http://rapidshare.com/files/206179167/Cisco_Networkers_2009_Barcelona_Session.part02.rar
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http://rapidshare.com/files/206113557/Cisco_Networkers_2009_Barcelona_Session.part07.rar
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http://rapidshare.com/files/206156472/Cisco_Networkers_2009_Barcelona_Session.part11.rar

ASA cisco video

Active_Standby_Failover_for_ASA_5500__QLM__by_Pranay.avi

ASA Security Context High Quality MP4 by Pranay

Cisco_ASA_5500_Series_Content_Security_and_Control_SSM__CSC-SSM__Installation__Setup_and_Activation_.avi

Cisco_IOS_Intrusion_Prevention_System__IPS__-_Products___Services_-_Cisco_Systems.flv

Cisco_IOS_Intrusion_Prevention_System__IPS__-_Products___Services_-_Cisco_Systems_2.flv

Cisco_SSL_VPN_Client_by_Pranay.avi

Configuring Event Action Rules.avi

Configuring IPsec Site-to-Site VPN.avi

Configuring the Meta Event Generator.avi

Configuring Transparent Firewall on the ASA and PIX Security Appliances (QLM) - iPOD

Configuring_the_ASA_5500_Series_with_the_CSC-SSM__QLM_by_Pranay.avi

Configuring_the_Base_License_Features_of_the_CSC-SSM_in_the_ASA_5500_Series__QLM_by_Pranay.avi

Configuring_the_Plus_License_Features_of_the_CSC-SSM_in_the_ASA_5500_Series__QLM_by_Pranay.avi

CSD_VPN_Concentrator_by_Pranay.avi

Hardening Cisco IOS Devices.avi

High_Availability_for_the_Cisco_ASA_5500_Series_Adaptive_Security_Appliance__Part_II_Active_Active_F.avi

Security_Monitoring_MARS-_Cisco_-_Cisco_Systems.flv

Site-to-Site_IPsec_VPN_Operations_part_2_by_pranay_2.avi

Upgrading_a_Sensor_to_IPS_5.0.avi

http://rapidshare.com/files/207948326/Cisco-ASA.part1.rar

http://rapidshare.com/files/207948318/Cisco-ASA.part2.rar

http://rapidshare.com/files/207948346/Cisco-ASA.part3.rar

http://rapidshare.com/files/208188369/Cisco-ASA.part4.rar

Cisco ASA 5500 Series

Cisco ASA 5500 Series Adaptive Security Appliance AND Cisco Adaptive Security Device Manager (ASDM) PRODUCT CD

(ASA PRODUCT CD Rev.8)

STARTING THE CD

Windows Platforms

If your CD does not auto-launch, do the following:

1) View the CD files.

2) Click on cdhome.html to start the CD.

If clicking on cdhome.html does not launch your web browser, then do the following:

1) Open your web browser.

2) Go to File > Open.

3) Select the cdhome.html file.

4) Click OK.

UNIX Platforms

1) Mount the CD to your UNIX system.

2) View the CD files.

3) Copy the file needed to your system.

The software bin files are located under /software.

The technical documentation is located under /docs.

INSTALLING CISCO ASA 5500 ADAPTIVE SECURITY APPLIANCE SOFTWARE

Instructions for installing your Cisco ASA 5500 Adaptive Security Appliance software are available as follows:

http://rapidshare.com/files/210686103/CiA5500rev8.part1.rar

http://rapidshare.com/files/210686123/CiA5500rev8.part2.rar

http://rapidshare.com/files/210685364/CiA5500rev8.part3.rar

http://rapidshare.com/files/210684389/CiA5500rev8.part4.rar

Cisco Unified Presence Server v7 March 2009

Cisco Unified Presence Server v7 0 March 2009 Updated
The Cisco Unified Presence Server is a critical component for delivering the full value of a Cisco Unified Communications environment. It collects information about a user’s availability status, such as whether or not you are using a communications device such as a phone at a particular time. It also collects information regarding a user’s communications capabilities, such as whether web collaboration or video conferencing is enabled.
Cisco Unified Presence Server enables you to deploy Session Initiation Protocol (SIP) technology to support the voice services in your enterprise environment.
Cisco Unified Presence is a standards-based platform that collects information from multiple sources about user availability and communications capabilities to provide rich presence status and facilitate presence-enabled communications with Cisco Unified Communications and other critical business applications.

http://rapidshare.com/files/212945212/Cisco.Unified.Presence.Server.V7.0-DDUiSO.part06.rar

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http://rapidshare.com/files/212958078/Cisco.Unified.Presence.Server.V7.0-DDUiSO.part20.rar

CCNA Security Official Exam Certification Guide

CCNA Security Official Exam Certification Guide (Exam 640-553) with CD

CCNA Security Official Exam Certification Guide is a best of breed Cisco® exam study guide that focuses specifically on the objectives for the CCNA® Security IINS exam. Senior security instructors Michael Watkins and Kevin Wallace share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics.
CCNA Security Official Exam Certification Guide presents you with an organized test preparation routine through the use of proven series elements and techniques. “Do I Know This Already?” quizzes open each chapter and allow you to decide how much time you need to spend on each section. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks sections help drill you on key concepts you must know thoroughly.
The companion CD-ROM contains a powerful testing engine that allows you to focus on individual topic areas or take complete, timed exams. The assessment engine also tracks your performance and provides feedback on a topic-by-topic basis, presenting question-by-question remediation to the text and laying out a complete study plan for review.
Well-regarded for its level of detail, assessment features, and challenging review questions and exercises, this official study guide helps you master the concepts and techniques that will enable you to succeed on the exam the first time.
CCNA Security Official Exam Certification Guide is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com/go/authorizedtraining.
Michael Watkins, CCNA/CCNP®/CCVP®/CCSP®, is a full-time senior technical instructor with SkillSoft Corporation. With 13 years of network management, training, and consulting experience, Michael has worked with organizations such as Kraft Foods, Johnson and Johnson, Raytheon, and the United States Air Force to help them implement and learn the latest network technologies.
Kevin Wallace, CCIE® No. 7945, is a certified Cisco instructor working full time for SkillSoft, where he teaches courses in the Cisco CCSP, CCVP, and CCNP tracks. With 19 years of Cisco networking experience, Kevin has been a network design specialist for the Walt Disney World Resort and a network manager for Eastern Kentucky University. Kevin also is a CCVP, CCSP, CCNP, and CCDP with multiple Cisco security and IP communications specializations.
The official study guide helps you master all the topics on the IINS exam, including
Network security threats
Security policies
Network perimeter defense
AAA configuration
Router security
Switch security
Endpoint security
SAN security
VoIP security
IOS firewalls
Cisco IOS® IPS
Cryptography
Digital signatures
PKI and asymmetric encryption
IPsec VPNs
This volume is part of the Exam Certification Guide Series from Cisco Press®. Books in this series provide officially developed exam preparation materials that offer assessment, review, and practice to help Cisco Career Certification candidates identify weaknesses, concentrate their study efforts, and enhance their confidence as exam day nears.
Category: Cisco Press—Cisco Certification
Covers: IINS exam 640-553

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rapidshare.com/files/139985778/WarungPlus.CiscoPress.Security.part2.rar

rapidshare.com/files/139987257/WarungPlus.CiscoPress.Security.part3.rar

rapidshare.com/files/139981909/WarungPlus.CiscoPress.Security.part4.rar

TELL ME MORE PERFORMANCE English (10 levels of learning)

TELL ME MORE® PERFORMANCE is the most complete and extensive English software available anywhere. Become fluent in English through 10 distinct levels, and utilizing exclusive online services:
A 24/7 online adviser to answer your questions
Comprehensive Tests to evaluate your level and progress
Weekly lessons based on a relevant news topic
New Role Play activity
TELL ME MORE® PERFORMANCE provides language learning that is simple-to-use and increasingly effective, making learning a language fun and engaging. It’s so effective, in fact, that more than 95% of learners have progressed at least one level!*
*IDC Study – after 50 hours of learning
Highlights
2,000 hours of English learning and 10 different levels
TELL ME MORE® PERFORMANCE is the most comprehensive method on the market, allowing you to choose from 10 distinct levels of content, from Complete Beginner to Expert.

10,000 exercises
Covers all the skills to learn English: speaking and listening, reading and writing, grammar, vocabulary, and culture. Learn in an interactive way with dialogues, speech recognition and other cutting edge software.

The most powerful speech recognition technology on the market
TELL ME MORE® PERFORMANCE includes the latest speech recognition technology, giving you the most effective way of assessing your pronunciation. You will improve your English conversational skills with graphs and 3D animations, while interactive dialogues with the computer make your English learning experience fun.

10 hours of video
Full immersion in the language and culture through cultural videos – or play the part of a character in the Role Play activity.

A 24/7 online adviser
Need help learning how to use the software? Have questions about how the software works and want an answer right away? Our advisers are ready to help you 24 hours a day, 7 days a week, and will answer your questions for free by chatting with you online.

Real News Broadcasts
Experience a new TELL ME MORE® lesson every week online, in partnership with EuroNews®. In 30 minutes you will learn about a current news topic with video, vocabulary and grammar exercises incorporated directly into the broadcast.

Test your progress
At any time during the course, you can take a test to evaluate your progress.

Learn on the go with TELL ME MORE®

Continue your English learning wherever you go:
On your PocketPC (MPEG videos, audio files, cultural texts, etc.)
On your MP3 player (Including iPods and other MP3 devices)
On audio CDs
On printable vocabulary lists and grammatical explanations

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Learning English Step

Step 1

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Step 2

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Step 3

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Books

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how to use
http://rapidshare.com/files/203040200/ad_Langacademy.com.rar

Cisco ASA, PIX, and FWSM Firewall Handbook (2nd Edition)

Cisco ASA, PIX, and FWSM Firewall Handbook, Second Edition, is a
guide for the most commonly implemented features of the popular
Cisco? firewall security solutions. Fully updated to cover the
latest firewall releases, this book helps you to quickly and easily
configure, integrate, and manage the entire suite of Cisco firewall
products, including ASA, PIX?, and the Catalyst? Firewall Services

Module (FWSM).

http://rapidshare.com/files/60568409/Cisco.ASA.PIX.and.FWSM.Handbook.2nd.Edition.Aug.2007.rar
or
http://www.megaupload.com/?d=VB9EDIEM
or
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Cisco Networking Simplified (2nd Edition)

Author: Neil Anderson, Paul L. Della Maggiora and Jim Doherty
Paperback: 432 pages
Publisher: Cisco Press; 2 edition (January 19, 2008)
Language: English
ISBN-10: 1587201992
ISBN-13: 978-1587201998
Format: pdf
Details:
Now 100 percent updated for the latest technologies, this is today’s easiest, most visual guide to Cisco® networking. Even if you’ve never set up or managed a network, Cisco Networking Simplified, Second Edition, helps you quickly master the concepts you need to understand. Its full-color diagrams and clear explanations give you the big picture: how each important networking technology works, what it can do for you, and how they all fit together. The authors illuminate networking from the smallest LANs to the largest enterprise infrastructures, offering practical introductions to key issues ranging from security to availability, mobility to virtualization.
What you always wanted to know about networking but were afraid to ask!
How networks and the Internet work
How to build coherent, cost-effective network infrastructures
How to design networks for maximum reliability and availability
What you need to know about data center and application networking
How to secure networks against today’s threats and attacks
How to take advantage of the latest mobility technologies
How virtualizing networks can help businesses leverage their network investments even further
How to combine messaging, calendaring, telephony, audio, video, and web conferencing into a unified communications architecture.

http://rapidshare.com/files/133097876/Cco.Nw.Simplified.2nd.Ed-virTuAlZin.rar

Switching to VoIP [ILLUSTRATED]

ISBN 10 :0596008686
Author(s) :Theodore Wallingford
Pages :477
Description:More and more businesses today have their receive phone service through Internet instead of local phone company lines. Many businesses are also using their internal local and wide-area network infrastructure to replace legacy enterprise telephone networks. This migration to a single network carrying voice and data is called convergence, and it's revolutionizing the world of telecommunications by slashing costs and empowering users. The technology of families driving this convergence is called VoIP, or Voice over IP.
VoIP has advanced Internet-based telephony to a viable solution, piquing the interest of companies small and large. The primary reason for migrating to VoIP is cost, as it equalizes the costs of long distance calls, local calls, and e-mails to fractions of a penny per use. But the real enterprise turn-on is how VoIP empowers businesses to mold and customize telecom and datacom solutions using a single, cohesive networking platform. These business drivers are so compelling that legacy telephony is going the way of the dinosaur, yielding to Voice over IP as the dominant enterprise communications paradigm.
Developed from real-world experience by a senior developer, O'Reilly's Switching to VoIP provides solutions for the most common VoIP migration challenges. So if you're a network professional who is migrating from a traditional telephony system to a modern, feature-rich network, this book is a must-have. You'll discover the strengths and weaknesses of circuit-switched and packet-switched networks, how VoIP systems impact network infrastructure, as well as solutions for common challenges involved with IP voice migrations. Among the challenges discussed and projects presented:

building a softPBX
configuring IP phones
ensuring quality of service
scalability
standards-compliance
topological considerations
coordinating a complete system ?switchover?
migrating applications like voicemail and directory services
retro-interfacing to traditional telephony
supporting mobile users
security and survivability
dealing with the challenges of NAT
To help you grasp the core principles at work, Switching to VoIP uses a combination of strategy and hands-on "how-to" that introduce VoIP routers and media gateways, various makes of IP telephone equipment, legacy analog phones, IPTables and Linux firewalls, and the Asterisk open source PBX software by Digium. You'll learn how to build an IP-based or legacy-compatible phone system and voicemail system complete with e-mail integration while becoming familiar with VoIP protocols and devices. Switching to VoIP remains vendor-neutral and advocates standards, not brands.

http://rapidshare.com/files/953054/N0596008686.rar

Oracle - April 2009

Oracle - April 2009
English | pdf | 13.7 MB


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OR
http://www.megaupload.com/?d=AZYVIIKV
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Breaking The Ice: Getting The Conversation Going

Dating Dilemma Volume One - Breaking The Ice: Getting The Conversation Going

Never has a series of Dating and Relationship books been filled with so much useful information. Dating Dilemma holds that promise and keeps your attention. No fluff, just filled with good stuff.

Volume One contains all the detailed information needed to start a conversation with any type of person with qoute examples that have no resemblance of pick-up lines.

Download Links:

http://rapidshare.de/files/22215301/Dating_Dilemma_Vol.1_-_Breaking_The_Ice.pdf.html

Conversation guide for men: what to talk to girsl about!

Table of Contents
I. Introduction – Getting Started

A. Introduction
II. Breaking Down Barriers

A. A Glance is Worth a Thousand Pick-up Lines
B. The Art of Conversation
C. Keeping it Going
III. Meeting Women Anywhere
A. Planning to Hook Up
B. Bookstores
C. Shopping for Love – and Vegetables!
D. Getting Playful in the Park
IV. Getting Creative – and a Bit Sneaky!

A. Don’t I Know You?
B. Getting Frisky with Flowers
V. Quick Pick-up Ideas

A. Making Beautiful Music
B. Competing for Attention
C. Techno Flirting
D. Hot News and Movie Magic
E. The Taste of Success
VI. Making the Date

A. When to Call
B. Making the Call
VII. The Big Day – Date Night!

A. Greeting Your Gal
B. Let the Conversation Begin!
C. Breaking it Down (A Quick Guide to Chat for the Evening)
D. What Comes Next?
E. Time to go Home
F. Setting up the Second Date
G. Let’s Review
VIII. General Tips

Download Links:

http://rapidshare.com/files/76072304/Conversation_Guide_For_Men.rar

How To Start A Conversation And Make Friends

For nearly twenty years, small-talk expert Don Gabor has helped thousands of people communicate with wit, confidence, and enthusiasm with his bestseller How to Start a Conversation and Make Friends. This new edition brings the art of having a conversation up to date. By following the simple and dynamic guidelines in this easy-to-read book, you'll be ready to strike up a great conversation with anyone anywhere! And you'll learn how to keep the conversation going by asking the right questions, using body language effectively, and avoiding conversation pitfalls. Packed with charts, hundreds of opening lines, real-life examples, FAQs, helpful hints, and solid professional advice, How to Start a Conversation and Make Friends shows you how to: Identify your personal conversational style Talk to people from other countries and cultures Avoid mistakes while on a mobile phone or on-line in chatrooms Boost your personal and professional speaking skills to the next level

Download Links:

http://w17.easy-share.com/1701533456.html

Oxford English Dictionary 11 (Portable)

This major new edition (2004) of the world famous Concise Oxford English Dictionary provides an authoritative description of the English language. With instant access to over 240,000 words, phrases, and definitions, this program is ideal for anyone needing an up-to-date dictionary of current English on their PC for study, work, or home.
Cross-referencing, backtracking, cutting and pasting sections into your word processing document are just a few of the features you will find in this world-renowned best-selling dictionary. Containing meanings from street slang to scientific technology, this electronic dictionary will speed up your access to the English language.

Key Features:
• Covers current English from around the world, plus rare, historical, and archaic terms, as well as scientific and technical vocabulary.
• Thousands of brand new words and senses from Oxford's unrivalled new words research.
• Full text and advanced search features.
• Detailed appendices providing useful information on topics such as Prime Ministers and Presidents, the Solar System, and Chemical Elements.
• A 'Guide to Good English' plus hundreds of extra notes offering advice on grammar, punctuation, spelling and word usage.
• Interactive word games providing hours of learning and fun. This major new edition (2004) of the world famous Concise Oxford English Dictionary provides an authoritative description of the English language. With instant access to over 240,000 words, phrases, and definitions, this program is ideal for anyone needing an up-to-date dictionary of current English on their PC for study, work, or home.
Cross-referencing, backtracking, cutting and pasting sections into your word processing document are just a few of the features you will find in this world-renowned best-selling dictionary. Containing meanings from street slang to scientific technology, this electronic dictionary will speed up your access to the English language.
Key Features:
• Covers current English from around the world, plus rare, historical, and archaic terms, as well as scientific and technical vocabulary.
• Thousands of brand new words and senses from Oxford's unrivalled new words research.
• Full text and advanced search features.
• Detailed appendices providing useful information on topics such as Prime Ministers and Presidents, the Solar System, and Chemical Elements.
• A 'Guide to Good English' plus hundreds of extra notes offering advice on grammar, punctuation, spelling and word usage.
• Interactive word games providing hours of learning and fun.

Download Links:

http://www.uploading.com/files/VJTE1J9C/Oxford_Dictonary11_With_Sound_Portable.rar.html

free ebook-software netwoking,web design,Linux,english grammar: Cisco IOS for 2691, 3620, 3640, 3660, 7200 & SDM

free ebook-software netwoking,web design,Linux,english grammar: Cisco IOS for 2691, 3620, 3640, 3660, 7200 & SDM

Flash CS4 For Dummies

Download Links:

Click Here

Dictionary of Networking

Download Links:

Click Here

Advanced Perl Dictionary

Download Links:

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SQL for Dummies

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CCNA Wireless IUWNE 640-721

CCNA Wireless Official Exam Certification Guide (CCNA IUWNE 640-721)
on rapisdhare.com
Product Description
CCNA Wireless Official Exam Certification Guide
Master IUWNE 640-721 exam topics with the official study guide
Assess your knowledge with chapter-opening quizzes
Review key concepts with Exam Preparation Tasks
Practice with realistic exam questions on the CD-ROM
CCNA Wireless Official Exam Certification Guide is a best of breed Cisco® exam study guide that focuses specifically on the objectives for the CCNA® Wireless IUWNE exam. Senior instructor Brandon Carroll shares preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics.
CCNA Wireless Official Exam Certification Guide presents you with an organized test preparation routine through the use of proven series elements and techniques. “Do I Know This Already?” quizzes open each chapter and allow you to decide how much time you need to spend on each section. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks sections help you drill on key concepts you must know thoroughly.
The companion CD-ROM contains a powerful testing engine that allows you to focus on individual topic areas or take complete, timed exams. The assessment engine also tracks your performance and provides feedback on a module-by-module basis, presenting question-by-question remediation to the text and laying out a complete study plan for review.
Well-regarded for its level of detail, assessment features, and challenging review questions and exercises, this official study guide helps you master the concepts and techniques that will enable you to succeed on the exam the first time.
CCNA Wireless Official Exam Certification Guide is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com/go/authorizedtraining.
Brandon James Carroll is one of the country’s leading instructors for Cisco security technologies, teaching classes that include the CCNA, CCNP®, CCSP® courses, a number of the CCVP® courses, as well as custom-developed courseware. In his eight years with Ascolta, Brandon has developed and taught many private Cisco courses for companies such as Boeing, Intel, and Cisco. He is a CCNA, CCNP, CCSP, and a certified Cisco instructor. Brandon is the author of Cisco Access Control Security.
The official study guide helps you master all the topics on the IUWNE exam, including:
WLAN RF principles
WLAN technologies and topologies
Antennae concepts
802.11 protocols
Wireless media access
Wired to wireless network packet delivery
Cisco Unified Wireless Networks basic architecture
Controller discovery, association, and configuration
Adding mobility with roaming
Migrating standalone AP to LWAPP
Mobility Express architecture
Wireless clients
Installing and configuring the WCS
Securing, maintaining, and troubleshooting wireless networks

Download Links:
Click Here

Professional Web Design: Techniques and Templates

Clint Eccher "Professional Web Design: Techniques and Templates (CSS & XHTML), Third Edition (Charles River Media Internet)"
Charles River Media | 2008-04-02 | ISBN: 1584505672 | 735 pages | PDF | 30 MB

Learning CSS technology and continually improving one’s design and developer skills is essential for every Web designer. Professional Web Design: Techniques and Templates (CSS and XHTML), Third Edition educates beginning-to-intermediate Web designers on crucial design issues through general discussion, case studies, and helpful tips and techniques. Using easy-to-understand language and concepts, the book bridges the knowledge gap from XHTML table-based design to full CSS-based design, helping you master the most current technologies and techniques needed. With over 13 years of experience as a Web designer for Fortune 500 companies, non-profi ts, and small businesses alike, author Clint Eccher has learned numerous tips and techniques of the trade and discloses them here, saving you time and potential aggravation by alerting you to potential pitfalls. Best of all, he shares over 200 of the completely customizable design templates that he has developed over the years on this book’s companion CD-ROM! The designs included on the CD illustrate the book’s content and offer you a variety of options—XHTML table-based coded Web sites, e-newsletters, signatures, Photoshop-only designs, and CSS-coded designs. These designs not only offer the reader a variety of designs that can be quickly customized and used, but are great for inspiration as well. This is a complete Web design training course and free library of templates all in one!

Download Links:

Click Here

Longman English Grammar Express (CD/ISO)

Welcome to Grammar Express—the fast way to study and learn English grammar.

Grammar Express features
* Short, easy-to-use four-page units
* Grammar points presented and contextualized through cartoons, photos, and other illustrations
* Clear Grammar Charts showing the forms of the grammar point
* Chart Checks to help students use the grammar charts
* Clear Grammar Explanations and Examples
* Usage Notes telling students how English speakers use the grammar point
* Be careful! Notes showing typical mistakes students make
* Pronunciation Notes to help students pronounce words correctly
* A variety of exercise types to practice the grammar points
* SelfTests for students to check their own progress
* Appendices with helpful lists and information
* An Index to help students quickly find grammar points

Download Links:

http://rapidshare.com/files/205305199/LEGE.part1.rar
http://rapidshare.com/files/205314093/LEGE.part2.rar
http://rapidshare.com/files/205316164/LEGE.part3.rar
pass: garfield

English Grammar (COBUILD)

Downlaod Links:

Click Here

250 HTML and Web Design Secrets

Book Description

* This value-priced guide by one of the Top 25 Most Influential Women on the Web delivers 250 solutions, workarounds, tips, and annoyance-busters that Web designers won't find anywhere else
* Offers 500 pages of insider techniques to improve workflow and efficiency, save development time and money, and increase search engine rankings and site traffic, whether designers want to enhance an existing Web site or build a state-of-the-art site from scratch
* Covers topics such as HTML, XHTML, CSS, graphics and multimedia, cell phone and PDA accessibility, content development, tools, usability, information architecture, globalization, and site redesign
* Molly Holzschlag is a steering committee member of the Web Standards Project (WaSP) and spokesperson for the World Organization of Webmasters, as well as a frequent lecturer at industry conferences and the author of twenty-five previous books

Product Details

* Paperback: 432 pages
* Publisher: Wiley (July 9, 2004)
* Language: English
* ISBN-10: 0764568450
* ISBN-13: 978-0764568459

Size: 6.88 MB

Download Links:

Click Here

Portable File Scavenger v3.2 with key

For installation on a portable storage device (a floppy disk, memory stick, CD, USB hard drive, etc.). File Scavenger Version 3 is a file "undelete" and data recovery utility for Windows XP, Windows Vista, Windows Server 2003, Windows 2000, Windows NT. File Scavenger can recover files that have been accidentally deleted (including files removed from the Recycle Bin, in a DOS window, from a network drive, from Windows Explorer with the SHIFT key held down) provided that recovery is attempted before the files are permanently overwritten by new data. File Scavenger supports both basic and dynamic disks, NTFS compression, alternate data streams, sparse files, Unicode filenames, etc. Except in severe cases, both the file and the folder path leading to the file can be recovered.

File Scavenger can also recover files from a reformatted or corrupted volume even when the volume has been deleted and its original position and size are unknown.
File Scavenger can scan an entire physical hard drive to look for traces of defunct volumes.

File Scavenger uses advanced algorithms to handle disks with bad sectors and badly corrupted partitions. It can be installed on a hard drive or run from a portable storage device such as a memory stick, removable drive, CD or floppy disk. To run File Scavenger, you must log on as a system administrator to the computer where data recovery is intended.

Files can only be restored if the disk areas allocated to the files have not been overwritten by new data. All recovered files should be validated for the integrity of the recovered data.

Platforms: Windows® Vista, XP, 2003, 2000 and NT 4.0
Media: Hard disks, floppy disks, ZIP disks, memory sticks, flash cards, RAIDs, and more.
Types of files All types.
Causes of data loss: Accidental deletion, removal from the Recycle Bin. Corrupt disk, reformatted or deleted volume or partition. Partially damaged disk with bad spots. Broken RAID or spanned volume.
Recovered information: Original filename, contents, folder path and dates.
File systems: NTFS, FAT 32/16/12.
Other features: Both dynamic and basic disks, Unicode filenames. Compressed NTFS volumes, NTFS alternate data streams.

Download Links:

Click Here

OR

Rapid Links

Total.Telecom.Magazine.November.2006

Total Telecom
Total Telecom is "The Economist of the communications industry" providing expert
commentary and authoritative analysis on the crucial issues affecting the global
telecommunications and networking sectors.

Download Links:

http://rapidshare.com/files/2976245/Total.Telecom.Magazine.November.2006.rar

Word by Word Picture Dictionary

126Pages | PDF | 33MB

A companion to the best-selling Word by Word Picture Dictionary, this workbook is filled with activities for beginning learners of English as a Second Language. Covers a wide range of topics, including clothing, home, transportation, and more.

Beginning-level ESL learners.

Download Links:

Click Here |

Collection of 90 english teaching/learning ebooks

My first post here, so welcome.

Here's a collection of more or less 90 eBooks. Those are all sorts of study guides, dictionaries, teacher and student's books, tests and publications for English language teaching/learning. Grammar, idioms, vocabulary, phonetics and other.
99% books are written in english
---------------------------------------------------
Table of contents:
1. A. Reed, B. Kellogg -- Higher Lessons in English. A Work on English Grammar and Composition
2. Anthony Hughes - The Online English Grammar
3. C. E. Eckersley -- A Concise English Grammar for Foreign Students
4. Cambridge English Grammar In Use Intermediate incl Answers
5. Collins Cobuild English Grammar
6. E. Ehrlich -- Schaum's Outline of English Grammar
7. English Grammar in Use Intermediate (Raymond Murphy)
8. Focus on Advanced English Grammar Practice
9. J. Coghill, S. Magedanz -- English Grammar
10. Jean Yates -- The Ins and Outs of Prepositions
11. John Eastwood -- Oxford Practice Grammar with Answers
12. L. Rozakis -- English Grammar for the Utterly Confused
13. Martin Hewings -- English Grammar in Use--Advanced
14. OUP - The Oxford Guide To English Usage
15. PATRICIA WILCOX PETERSON A REVIEW OF THE english tense system
16. R. Side, G. Wellman -- Grammar And Vocabulary for Cambridge Advanced And Proficiency
17. S. Greenbaum -- The Oxford English Grammar
18. Swan Basic English Usage
19. The American HeritageR Book of English Usage
20. Jennifer Seidl - exercises on idioms
21. R. A. Spears -- NTC’s American Idioms Dictionary
22. A. Burt -- The A-Z of Correct English
23. American Accent Training
24. B. Evans, C. Evans -- A Dictionary of Contemporary American Usage
25. C. Mortimer -- Elements of Pronunciation
26. E. Weiner, A. Delahunty -- The Oxford Guide to English Usage
27. J. A. Carey, J. Dugger -- Business Letters for Busy people
28. LONGMAN PRONUNCIATION DICTIONARY STUDY GUIDE Clare Fletcher
29. dan mateescu - english phonetics and phonological theory
30. oxford essential guide to writing
31. Oxford's New English File Elementary Workbook
32. The American Heritage® Book of English Usage
33. Three Litttle Words (a, an the)
34. Y. N. Falk -- Lexical Functional Grammar
35. Read, Learn, Discuss. Intermediate
36. English Lexicology
37. certificate in advanced english + key
38. certificate of proficiency in english + key
39. CPE Tests Oxford
40. J. Dooley, V. Evans -- Grammarway 3 with Answers
41. New Headway English Course - Beginner (Tests)
42. New Headway English Course - Pre-Intermediate (Tests)
43. 101 Helpful Hints for IELTS
44. 202 Useful Exercises for IELTS
45. Cambridge IELTS Course
46. Cambridge practice tests for IELTS #1
47. Cambridge practice tests for IELTS #2
48. Cambridge practice tests for IELTS #3
49. Cambridge practice tests for IELTS #4
50. Check your Vocabulary for IELTS
51. IELTS Practice Now
52. English Grammar - IELTS 2002 Handbook
53. IELTS practice tests plus
54. Insight into IELTS EXTRA with answers
55. Bill Mascull -- Business Vocabulary in Use
56. Cambridge University Press - English Vocabulary in Use (Elementary)
57. ENGLISH FOR TECHNICAL STUDENTS
58. English Vocabulary in Use - Pre & Intermediate
59. English Vocabulary in Use - Upper Intermediate&Advanced
60. R. A. Spears -- NTC’s Dictionary of American Slang and Colloquial Expressions
61. R. Shemesh, S. Waller -- Teaching English Spelling. A Practical Guide
62. S. Tulloch, E. Knowles, J. Elliott -- The Oxford Dictionary of New Words
63. The Oxford Dictionary of Modern Quotations
64. The Oxford Thesaurus An A-Z Dictionary of Synonyms
65. John Dow -- English Grammar in English
66. L. Branson -- English Composition, Grammar, Punctuation
67. M. McCaskill -- Grammar, Punctuation, and Capitalization
68. N. M. RAYEVSKA- MODERN ENGLISH GRAMMAR
69. D. J. Collis -- 101 American English Idioms
70. How to Learn Any Language - Quickly, Easily, Inexpensively, Enjoyably and On Your Own
71. Meanings And Origins of Phrases, Sayings, Cliches And Quotes
72. The Ultimate Phrasal Verb Book
73. IELTS Preparation And Practice
74. Dictionary Of Law
75. Modern English to Old English Vocabulary
76. english grammar @ www.edufind.com
77. English Grammar In Use Grammar Reference
78. Сollins Cobuild Student’s Grammar
79. essential idioms in english - advanced
80. essential idioms in english - elementary
81. essential idioms in english - intermediate
82. В. В. Сытель -- Colloquial English Idioms
83. Середина, Томлянович, Краснянская -- Idioms in Speech
84. grammar logs
85. The Probert Encyclopaedia of Slang 2004
86. Webster Guide to Grammar and Writing
87. В. А. Кухаренко -- A Book of Practice in Stylistics
88. IELTS sample Practice Tests from IELTSHELPNOW.com
89. IELTS Speaking Real Test
90. IELTS to Success
91. Specimen Materials
92. 601 Words You Need to Know to Pass Your Exam
93. 1000 Most Common Words in English - Numbers Vocabulary for ESL EFL TEFL
94. BABEL A GLOSSARY OF COMPUTER ORIENTED ABBREVIATIONS AND ACRONYMS
95. elite word power
96. Ogdon's Basic English Words
97. All sort of tests

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Concise Oxford English Dictionary

This major new edition of the world-famous
Concise Oxford English Dictionary provides
an authoritative description of the English language.
With instant access to over 240,000 words, phrases, a
nd definitions, this program is ideal for anyone needing
an up-to- date dictionary of current English on their
PC for study, work, or home.
Cross-referencing, backtracking, cutting and pasting sections
into your word processing document are just a few of
the features you will find in this world-renowned
best-selling dictionary. Containing meanings from
street slang to scientific technology, this electronic
dictionary will speed up your access to the English language.
Installed and checked. No key No activatuon needed
Manual included

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Concise Oxford English Dictionary 11th Edition (ISO)

This major new edition (2004) of the world famous Concise Oxford English Dictionary provides an authoritative description of the English language.
With instant access to over 240,000 words, phrases, and definitions, this program is ideal for anyone needing an up-to-date dictionary of current English on their PC for study, work, or home.
Cross-referencing, backtracking, cutting and pasting sections into your word processing document are just a few of the features you will find in this world-renowned best-selling dictionary.
Containing meanings from street slang to scientific technology, this electronic dictionary will speed up your access to the English language.
Key Features:

- Covers current English from around the world, plus rare, historical, and archaic terms, as well as scientific and technical vocabulary.

- Thousands of brand new words and senses from Oxford's unrivalled new words research.

- Full text and advanced search features.

- Detailed appendices providing useful information on topics such as Prime Ministers and Presidents, the Solar System, and Chemical Elements.

NEW Features:

- Spoken pronunciations for more than 50,000 headwords.

- A 'Guide to Good English' plus hundreds of extra notes offering advice on grammar, punctuation, spelling and word usage.

- Interactive word games providing hours of learning and fun.

System Requirements:

Operating System: Windows98 / Me / NT4 / 2000 / XP / 2003
CPU Type & Speed: Pentium 166MHz or equivalent
Hard Drive Space: 180MB
Memory: 64MB
Graphics: 800x600x16 bit colours
CD-ROM Speed: 16x or faster
Audio: Any 100% Windows compatible soundcard
Printer: Optional

Download - 146 MB ISO

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When Bad English Grammar Happens To Good People

When Bad English Grammar Happens To Good People
File size: 39.57 MB
A Basic English Grammar Exercises.pdf
Basic English Grammar.pdf
Cognitive Foundations Of Grammar.pdf
Essentials of English Grammar.pdf
When Bad Grammar Happens To Good People.pdf

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Conversation Power (Full Audiobook)

Info:

Master the Language of Success

You have just taken the first step to learning the "master skills of self-expression." Renowned communications expert James K. Van Fleet will guide you through the most effective verbal communication strategies available for business, public speaking, employee relations, meetings, family, sales and even romantic encounters.Nine times out of 10, when things go wrong the problem boils down to communication. And the reverse is also true - artful communication can make almost any situation go right! Leaders who can motivate and facilitate with words are needed at all levels in every organization. That's why your earning power will increase dramatically as you practice the techniques in Conversation Power.

You'll learn surefire methods for striking up conversations, making lasting friendships from initial meetings, negotiating for services, and enhancing crucial communication lines between employees, colleagues, vendors and supervisors.

You'll be listening to information that's been broken down into memorable action steps including:

* 5 guidelines for getting people to reveal their needs.

* 9 favorite conversation topics for men and women.

* 8 golden rules of conversation.

* 10 strategies for making average employees superior.

* a 5-step procedure for getting others to accept your point of view.

* 10 techniques of super salespeople.

* 7 tips on becoming a top public speaker.

* 8 methods for building strong and enduring friendships!



This program is designed to be listened to time and time again! You'll get instant benefits by listening before specific occasions, and be able to find answers to most communication problems as they arise. You'll never be at a loss for words again once you've mastered Conversation Power.

James K. Van Fleet is one of the lucky few who has had the experience of several different successful careers. He has held management positions at Sears-Roebuck, US Gypsum, and Springday Tire and Rubber Corporation. His career in the US Army took him from Private to Lieutenant Colonel over the span of two wars. He was a combat officer in WWII and an intelligence officer who specialized as a Chinese linguist in the Korean engagement. Between the wars he earned a Doctorate cum laude in Chiropractic medicine. His distinguished career as a seminar leader and management consultant along with his published writings have had a profound effect on how corporations throughout the country manage and motivate their people. He has written and published 13 books, including Power with People, now in its 32rd printing.

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DNS on Windows Server 2003

While computers and other devices identify each other on networks or the Internet by using unique addresses made up of numbers, humans rely on the Domain Name System (DNS), the distributed database that allows us to identify machines by name. DNS does the work of translating domain names into numerical IP addresses, routing mail to its proper destination, and many other services, so that users require little or no knowledge of the system. If you're a network or system administrator, however, configuring, implementing, and maintaining DNS zones can be a formidable challenge. And now, with Windows Server 2003, an understanding of the workings of DNS is even more critical. DNS on Windows Server 20003 is a special Windows-oriented edition of the classic DNS and BIND, updated to document the many changes to DNS, large and small, found in Windows Server 2003. Veteran O'Reilly authors, Cricket Liu, Matt Larson, and Robbie Allen explain the whole system in terms of the new Windows Server 2003, from starting and stopping a DNS service to establishing an organization's namespace in the global hierarchy. Besides covering general issues like installing, setting up, and maintaining the server, DNS on Windows Server 2003 tackles the many issues specific to the new Windows environment, including the use of the dnscmd program to manage the Microsoft DNS Server from the command line and development using the WMI DNS provider to manage the name server programmatically. The book also documents new features of the Microsoft DNS Server in Windows Server 2003, including conditional forwarding and zone storage in Active Directory (AD) application partitions. DNS on Windows Server 2003 provides grounding

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How to start A conversation and make friends

The revisions in this book are based on feedback and questions
from hundreds of readers and students, plus additional
research and personal experience. I have reorganized the
book into four main sections: Starting Conversations, Continuing
Conversations, Ending Conversations, and Boosting Your
Conversations.

Included in these sections are new and revised chapters
on remembering names, conversation styles, talking to
people from other countries, mobile phone etiquette, and online
conversations.

Most people want and need human contact, and that connection
often takes the form of a simple conversation. The secret to
starting conversations and making friends rests on four keyprinciples:
1) Take the initiative and reach out to others;
2) Show genuine interest in people; 3)Treat others with respect
and kindness; and 4) Value others and yourself as unique individuals
who have much to share and offer one another. When
you apply these ideas and the many other skills and tips in this
book, you can become agreat conversationalist.

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Key Account Management in Financial Services

* Market-specific to financial services
* CD Rom providing KAM analysis software, and access to further support.
* Practical tools, both in the text and the CD-ROM

Building on the success of Peter Cheverton's generic book, Key Account Management, (now in its third edition), Key Account Management in Financial Services follows a broadly similar structure but is aimed at sales and marketing people in the financial services (FS) sector. Designed for practitioners and managers responsible for implementation, the focus is on "making it happen," using real examples to illustrate tools and models, and to highlight success and failure. The book takes the readers through a developing process of understanding, analysis, planning, implementation, and performance monitoring, matching the development over time of their own plans. It is intended to be used as a "before, during, and after" guide to practical implementation. Targeted narrowly on financial services, the book addresses the changing environment and the new imperatives for KAM -- the rising cost of sales, regulatory bodies, globalization of customers, new customer organizations; the buying process in Financial Services; "Competitor Replacement Strategies," a particular feature of the FS market. Also included are a much expanded section on E-commerce and the Internet, and one on the management of non Key Accounts, vital to the success of any KAM strategy in these markets
About the Authors
Bryan Foss is Customer Centricity Solutions Executive within IBM Global Financial Services, currently leading an IBM business providing and integrating application-based CRM solutions for Financial Services companies worldwide. Foss works primarily with key insurance and financial services companies globally, including large and innovative companies, composites and new directs. Prior to his global market management and solution development and delivery role, Bryan was responsible for IBM's business relationship with the Prudential Corporation, worldwide, over a 6-year period. Previous experience in financial services also included a similar period working as IBM's technical management contact with American Express Card and Travel services, supporting all non-US operations.

Tim Hughes is Senior Lecturer at Bristol Business School

Merlin Stone is IBM Professor of Relationship Marketing at Bristol Business School, University of the West of England. He is Business Research Leader with IBM's Business Consulting Services and author of over twenty books on marketing & customer service, including Up Close & Personal, CRM @ Work, Successful Customer Relationship Marketing, CRM in Financial Services and The Customer Management Scorecard, all published by Kogan Page.

Peter Cheverton is Director of Insight Marketing & People, now established as the leading international training and consultancy firm in KAM implementation, working in 30+ countries including Australia, Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Holland, Hong Kong, Italy, Mexico, Poland, Singapore, South Africa, Switzerland, Taiwan, UK & USA. His clients include some of the world's major blue chip companies such as AstraZeneca, Dow Corning, DuPont, ICI, P&O and PPG. He is also the author of Key Marketing Skills (Kogan Page).

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